Frequently Asked Questions

All artworks are made-to-order. Each piece is carefully hand-painted and typically takes 1–3 weeks to complete before shipping.

If your order is still in production, please contact us immediately at care@eluremaisonco.com, and we will do our best to accommodate your request. Once shipped, changes can no longer be made.

Yes, cancellations are accepted within 24 hours of placing the order. Once production has started, cancellations are no longer possible.

At this time, we only ship within the United States.

All paintings are securely packaged in heavy-duty reinforced paper tubes to ensure maximum protection during transit. We ship exclusively with FedEx for reliable and secure delivery.

Once your artwork is completed, delivery typically takes 5–10 business days. Tracking details will be provided once your order has shipped.

As all artworks are custom, made-to-order pieces, we do not accept returns or exchanges. However, if your artwork arrives damaged, we will gladly provide a free replacement.

Refunds are processed within 5–10 business days, depending on your financial institution.

If your item arrives damaged, please follow these steps immediately:

Inspect the package with the courier upon delivery.

Ask the courier to note "Item Damaged" on the waybill.

Please email the following to care@eluremaisonco.com:

• Your order number
• A photo of the entire artwork
• A photo of the specific area where the damage occurred
• A photo of the packaging

Once verified, we will arrange a replacement at no cost to you.

We accept Visa, MasterCard, Discover, American Express, and PayPal. You may also use a credit or debit card via PayPal checkout without creating an account.